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Privacy policy

Privacy Policy


We will only use the information about you that we obtain and hold in accordance with our fair processing notice, which sets out how we may obtain that information and how we will process it. In this fair processing notice, we refer to If U Care Share Foundation as “we” or “us”, as appropriate.

This fair processing notice explains how we may obtain personal information about you and how we will process that personal information from time to time. If you visit a website operated by a third party through a hyperlink included in our website, your information may be used differently by the operator of the linked website. We reserve the right to modify our fair processing notice from time to time. When this happens, the homepage on our website will contain a link to or refer to the modified notice.

We would inform you of the following:

The controller of your personal information is If U Care Share Foundation;

If you would like to contact us, you can do so by using the details below:

Data Controller
If U Care Share Foundation
27 The Close East
Chester le Street
Co Durham

How we collect and how we use your personal information and how we keep it safe:

The categories of personal information we use are:

Your name, address, telephone number (landline and/or mobile), e-mail address and social medica details;
Your physical or mental health, your race, religion or sexual orientation; Details of the bereavement you have suffered and any services we may have provided to you in that respect; and details of any fundraising activities you may carry out on our behalf

We use that information in order to provide our services to you and to keep you informed of the events and other support-related services we offer that may be of benefit to you.

We may collect personal information from a variety of sources including by recording telephone conversations with you, information you have given us directly by letter, e-mail, social media or otherwise, via our website and from other parties such as the Police, social services, crisis teams, coroners, local authority public and mental health services and other charities and support services.

We may disclose your personal information to other parties, including:

Where we are required to do so by law, such as to the Police and other law enforcement agencies; to organisations such as the emergency services, social services, crisis teams, coroners, local authority public and mental health services and other charities and support services; and to therapists and counsellors, we use to provide our services to you

We will retain your personal information for as long as: We provide our services to you; you continue to wish to benefit from our services and/or being in contact with us; or for up to seven years, whichever is the longer

We will:

Keep confidential any personal information you provide, including any information about your physical or mental health, your race, religion or sexual orientation, whether that information is provided during any support services we may provide or otherwise;

Obtain your agreement before using your personal information for any other purpose, unless we have reason to believe that there appears to be an immediate threat to your own life or health or to that of anyone else. In those circumstances, we reserve the right to provide such information to your GP, the Police or other emergency services as they may need in the circumstances;

Ensure that your personal information is anonymised to protect your identity in the event that the services we provide to you are discussed as part of the ongoing training and development receive by our staff;

Take appropriate measures to ensure the security of your personal information, including encryption, virus checking, strong password policies, regularly backing up the information held on our systems and having in place physical security measures such as storing documents in lockable, fireproof cabinets and access controlled external doors;

We will not transfer your personal information to a party that is located outside of the United Kingdom without having in place one of the appropriate safeguards provided for in the UK GDPR or obtaining your consent to do so

Subject to certain conditions, you have the right to:

Access your personal information;

Be informed about how we process your personal information;
Have your personal information rectified or erased;
Restrict our processing of your personal information;
Object to our processing of your personal information; and
The portability of your personal information e.g. to receive that information in a “machine-readable format”

If we are processing any of your personal data based on you having given us consent to do so, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing we may have undertaken based on your consent before it is withdrawn.

You have the right to complain to the Information Commissioner’s Office about the way in which we process your personal information. You may do so by clicking on “Make a Complaint” on the Information Commissioner’s website at https://ico.org.uk or by writing to:

Information Commissioner’s Office
Wycliffe House
Water Lane

Support Service Agreement

If U Care Share Foundation (IUCSF) provides a non-judgmental, emotional and practical 1:1 support service, bespoke to an individual’s needs.

IUCSF staff are not counsellors and do not provide advice or counselling, but do offer an opportunity to talk openly in a safe and confidential environment.

IUCSF’s support does not replace any treatment that you may have already undertaken and it is vital that any treatment or medication provided by your GP or the Health Service continues. We are unable to advise or give guidance around physical or mental health diagnosis.


We will keep confidential any personal information you provide, including any information about your physical or mental health, your race, religion or sexual orientation, whether that information is provided during our sessions under this agreement or otherwise and will only use that information for delivering IUCSF’s services to you, except in the following circumstances.

Where we have information that appears to indicate an immediate threat to your own life or health or to anyone else’s, in which case, we reserve the right to report the information to the relevant services, which may include; GPs, the Police or the emergency services. In addition to this, if necessary, we will ask that any medication or items which we believe may be used to harm yourself, be given to IUCSF and the items will be disposed of. In the case of non-prescription medication, these will be taken to a pharmacy for disposal. In the case of prescription medication, IUCSF will contact your GP surgery for advice regarding the return of the medication to them or the disposal of the medication.

IUCSF support staff are offered clinical supervision as part of their ongoing training and development. This may mean discussion of previous sessions, in which case and to ensure confidentiality, a code number will be used to ensure any such discussions are on an anonymous basis to prevent client identity.

We may share certain information confidentially with local authority, public health and mental health services relating to deaths by suicide and suspected suicides in the local area. This information contributes to the statistical data that is available in respect of suicide bereavement and prevention, on a local and national level. We may also share information relating to service delivery to commissioners and funders.

IUCSF may request feedback which may be shared externally. By signing this agreement you agree to any feedback being shared appropriately.

Please note: our privacy policy can be found at: www.ifucareshare.co.uk/privacy-policy

If you require a paper copy of our privacy policy please ask a member of the IUCSF team.

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