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Privacy policy

Privacy Policy

IF U CARE SHARE FOUNDATION: DATA PROTECTION FAIR PROCESSING NOTICE

We will only use the information about you that we obtain and hold in accordance with our fair processing notice, which sets out how we may obtain that information and how we will process it. In this fair processing notice, we refer to If U Care Share Foundation as "we" or "us", as appropriate.


We would inform you of the following:

The controller of your personal information is If U Care Share Foundation;


If you would like to contact us, you can do so by using the details below:

Data Controller

If U Care Share Foundation

27 The Close East

Chester-le-Street

Co Durham

DH2 2EY


The categories of personal information we use are:

  • Your name, address, telephone number (landline and/or mobile), e-mail address and social media details;
  • Your physical or mental health, your race, religion or sexual orientation;
  • Details of the bereavement you have suffered and any services we may have provided to you in that respect; and
  • Details of any fundraising activities you may carry out on our behalf.


We may collect personal information from a variety of sources including telephone conversations with you, information you have given us directly by letter, e-mail, social media or otherwise, via our web site and from other parties such as the Police, social services, crisis teams, coroners, local authority public and mental health services and other charities and support services.


We may disclose your personal information to other parties, including:

  • Where we are required to do so by law, such as to the Police and other law enforcement agencies;
  • Organisations such as the emergency services, social services, crisis teams, coroners, local authority public and mental health services and other charities and support services; and
  • Therapists and counsellors, we use to provide our services to you.


We will retain your personal information for as long as:

  • We provide our services to you;
  • You continue to wish to benefit from our services and/or being in contact with us; or
  • For up to seven years, whichever is the longer.


How we collect and how we use your personal information and how we keep it safe:

We collect your personal information in order to provide our services to you and to keep you informed of the events and other support-related services we offer that may be of benefit to you.


We will:

  1. Keep confidential any personal information you provide, including any information about your physical or mental health, your race, religion or sexual orientation, whether that information is provided during any support services we may provide or otherwise;
  2. Obtain your agreement before using your personal information for any other purpose, unless we have reason to believe that there appears to be an immediate threat to your own life or health or to that of anyone else. In those circumstances, we reserve the right to provide such information to your GP, the Police or other emergency services as they may need in the circumstances;
  3. Ensure that your personal information is anonymised to protect your identity in the event that the services we provide to you are discussed as part of the ongoing training and development received by our staff;
  4. Take appropriate measures to ensure the security of your personal information, including encryption, virus checking, strong password policies, regularly backing up the information held on our systems and having in place physical security measures such as storing documents in lockable, fireproof cabinets and access controlled external doors.
  5. We will not transfer your personal information to a party that is located outside of the European Economic Area without obtaining your consent to do so.

Listening and Support Service Agreement

Our listening and support service provides a non-judgmental service for people who feel they need it. People may feel anxious, stressed or down for many reasons and, sometimes, for no reason at all. IUCSF's listening and support service offers the opportunity for you to be listened to in a safe environment by a warm, empathic, professional listener.

Our staff are not counsellors so they do not provide advice or counselling but the sessions you attend give you the opportunity to talk openly.

IUCSF's listening and support service does not and is not intended to replace any treatment you may have already undertaken or be undertaking and it is vital that you continue with any treatment or medication provided by your GP or by the National Health Service.


Confidentiality

We will:

  1. Keep confidential any personal information you provide, including any information about your physical or mental health, whether that information is provided during our sessions under this agreement or otherwise, and only use that information for delivering IUCSF's listening and support service to you;
  2. Obtain your agreement before using your personal information for any other purpose, unless we have reason to believe that there appears to be an immediate threat to your own life or health or to that of anyone else. In those circumstances, we reserve the right to provide such information to your GP, the Police or other emergency services as they may need in the circumstances; and
  3. Ensure that your personal information is anonymised to protect your identity in the event that the sessions carried out under this agreement are discussed as part of the ongoing training and development received by IUCSF's Support Workers.

By requesting and accepting our service you agree to IUCSF providing a listening and support services.

You also agree to IUCSF processing and retaining personal information, including information about my physical or mental health, as set out above and in line with current GPDR legislation.

At any anytime you may request to opt out from the service and have your information removed from our system.

Support Service Agreement

If U Care Share Foundation provides a non-judgmental, emotional and practical 1:1 support service, bespoke to an individual’s needs.

Our staff are not counsellors and do not provide advice or counselling, however do offer an opportunity to talk openly in a safe and confidential environment.

If U Care Share Foundation’s support does not replace any treatment that you may have already undertaken and it is vital that any treatment or medication provided by GP’s or the Health Service continues. We are unable to advise or give guidance around physical or mental health diagnosis.


Confidentiality

Although our sessions are confidential, we reserve the right to break confidentiality in the following circumstances:

  • Information that appears to indicate an immediate threat to your own life or health or to anyone else’s.  We reserve the right to report the information to the relevant services, which may include; GP, police or the emergency services. In addition to this, if necessary, we will ask that any medication or items which we believe may be used to harm yourself, be given to IUCSF and the items will be disposed of. In the case of non-prescription medication, these will be taken to a pharmacy for disposal. In the case of prescription medication, IUCSF will contact your GP surgery for advice regarding the return of the medication to them or the disposal of the medication.
  • IUCSF support staff receive clinical supervision as part of their ongoing training and development. This may mean discussion of previous sessions, in this event and to ensure confidentiality a code number will be used to prevent client identity.
  • We may share certain information confidentially with local authority, public health and mental health services relating to deaths by suicide and suspected suicides in the local area. This information contributes to the statistical data that is available in respect of suicide bereavement and prevention, on a local and national level.


If you require a paper copy of our policies please ask a member of our team.


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